Reservation Information

Our reservations team have put together some of the most frequently asked questions. Please read our FAQ below and if you still have a questions email res@watermarkhotelbris.com.au or phone us on (07) 3058 9300.

Terms & Conditions

Watermark Hotel Brisbane is a fully licensed hotel and all guests must be over 18 years of age or accompanied by a parent or legal guardian to enter any part of the hotel including accommodation. Guests may be requested to provide Photo ID as proof of age or may be refused accommodation with full cancellation terms applying.

Do I need my credit card to check in?

For prepaid bookings at check-in a credit card pre-authorization of $100.00 is required to guarantee any incidentals. If a credit card is not available, a current form of photographic addressed identification is required along with a cash deposit of $100.00 per room (This can be made with cash or via EFTPOS). For non prepaid bookings we also require a credit card to secure the full accommodation amount plus $100 for any incidentals. All non prepaid bookings must be secured with a credit card as we have a non cash policy for non prepaid bookings. Any unused portion of this deposit will be refunded on departure.

Paywave not available. All deposit require you to add your pin number with your credit card. 

Do you have smoking rooms?
No. All rooms are non smoking. Our smoking area is outside of reception on the ground level.
Do you offer any airport transfers?

No, the hotel does not have an airport transfer service. However, you can ask a receptionist for an affordable airport transfer mode.

Does the hotel have Internet access?
Yes, all rooms have WiFi access (charges may apply). We also offer free Wi-Fi in all rooms now, the Park Suite, reception and in 551 Restaurant and Bar.
How do I cancel or make changes to my booking?
If you wish to cancel or modify your hotel booking, please contact reservations on (07) 3058 9333, for any travel agent or third party booking please contact the agent or company on your confirmation paperwork.
How much does parking at the hotel cost?

Secure parking is $18.00 per car per night or free of charge for guests that book direct

Is there a laundry service in the hotel?
The hotel offers a self-service coin-operated laundry which is located in our service basement. A dry cleaning service is also available. Ask our receptionist for exact location, if you could not find the location.
What is the distance from the airport?
Brisbane Domestic and International Airports are located 16km from the hotel.
What time is check-in? Can I check in early?
Check-in time is 2pm, however, if you arrive earlier, luggage storage is available and you’re welcome to utilize our hotel facilities. A request for early check-in can be made with Reservations but cannot be guaranteed and charges may apply.
What time is check-out? Is there a charge for late checkout?
Check out time is 10am. Depending on availability an extended checkout is available at a fee.

Need more information?

Contact reservations on (07) 3058 9333 or
Email an Enquiry